PRD Withdrawal / Cancellation Policy*

Registered for a PRD program but not sure what our cancellation policy is?

Policies are reviewed/authorized at the time of registration (and included on your enrollment receipt), and we have included the language below for your convenience.  

PRD Withdrawal/Cancellation Policy

All withdrawal requests must be submitted directly to the Piedmont Recreation Department via email to [email protected] (preferred option due to time/date deadlines) or phone (510) 420-3070 during office hours, Monday through Friday, 8:30 am–5:00 pm (excluding City holidays).

Withdrawal Note: If there is more than one option listed (credit vs. refund), please specify which option you prefer.
10 Business Days or More
A request to withdraw from a program 10 business days or more prior to the start of the program will receive a full refund or credit to account.

Within 5–10 Business Days
A request to withdraw from a program made 5–10 business days prior to the start of the program may receive a refund to the original form of payment, minus the convenience fee (3% for credit cards, 1% for e-checks) or credit to account. Note: For an account credit, the amount credited will also be less the convenience fee. A convenience fee will not be charged again when the credit is used for a future registration of equal or lesser value.

Less than 5 Business Days
A request made less than 5 business days prior to the start of the program will be considered on a case by case basis, and is only permissible if the original program is over the minimum enrollment required. The request must be approved by the instructor and PRD Staff. If approved, a credit to account will occur minus a 10% Class Withdrawal Fee, and instructors may need to approve the return of any material fees. Note: you will only have the option of a credit to your account, no refunds. 

Late Withdrawal Requests
Refunds or credit to account after the start of the program will not be issued unless there is an exceptional situation and is approved by the instructor and PRD staff. A 10% Class Withdrawal Fee will be charged, the prorated amount for any classes attended, and any additional fees (if applicable: non-resident fee, Facility Preservation Fee). Instructors will need to approve the return of any material fees. Note: you will only have the option of a credit to your account, no refunds.

Schoolmates and Preschool Programs have separate refund policies.

Program Cancellations:

Refunds for programs that have been canceled by the Piedmont Recreation Department are 100% refundable and will go back to the original form of payment. 

In cases when the class minimum is not reached, PRD reserves the right to either postpone the beginning of the program, or cancel the program and issue refunds.

Missed Classes:

Refunds are not issued for missed classes.

Transfers:

Transfer Requests 5 Business Days or More Transfer requests prior to the start of the class are reviewed by PRD Staff and are only permissible if the original program is over the minimum enrollment. Transfer must be to a program of equal or greater cost.

Transfer Requests AFTER PRD Withdrawal Window
Transfers are not allowed after this time, unless approved by both the instructor and PRD staff.

 


*Policy updated August 29, 2022